IMPORTANT NOTICE TO CLIENT
DISCLAIMER OF LIABILITY
L & B Travel, LLC (the “Company”), is not itself a tour operator, carrier or hotelier, nor do we own aircraft, hotels, or coaches. We exercise every care in the selection of reputable service providers, which term includes but is not limited to tour operators, airlines, coach operators, hotels, cruise-line operators and shipping, rail, car hire and restaurant operators (“Service Providers”), which we recommend or which are used in tours which we sell. All bookings are subject to the terms and conditions and limitations of liability imposed by these Service Providers, some of which limit or exclude liability in respect of death, personal injury, delay, and loss or damage to baggage.
We always do our best to make sure your travel arrangements are satisfactory. But we cannot accept any liability of whatever nature, whether in contract, tort, or otherwise, for the acts, omissions, or default, whether negligent or otherwise, of the Service Providers, over which we have no control.
We do not accept any liability in contract, or otherwise, for any injury, damage, loss, delay, additional expense, or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. We strongly recommend that you take out travel insurance against these risks.
It is your personal responsibility to ensure that you have valid documentation, including but not limited to a valid passport and required visas, which meet the requirements of immigration and other government authorities at all destinations. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of such authorities will be your sole responsibility.
It should be noted that all documents issued to travelers are non-transferable. Such documents may include, but are not limited to, airline tickets, hotel vouchers, tour vouchers, or any other document used to confirm an arrangement with a Service Provider.
Such documents may also be subject to conditions such as, but not limited to, being non-refundable, non-date-changeable, and subject to cancellation or amendment fees. It is your responsibility to familiarize yourself with these conditions.
ACKNOWLEDGEMENT & CREDIT CARD TRANSACTIONS
In entering into this transaction, you acknowledge that:
- The Company acts as a travel agent only;
- The Company’s obligation to you is to make travel bookings on your behalf and to arrange relevant contracts between you and Service Providers;
- Once the Company has made your travel arrangements for you, it has provided you fully with the service which it is obliged to supply;
- All moneys received by the Company from you in respect of travel services are received by the Company as agent of the Service Provider;
- If for any reason any Service Provider is unable to provide the services for which you have contracted, your remedy lies against that Service Provider and not against the Company; and
- In the event that Payment has been made to the Company by credit card, you agree that you will not seek to chargeback or recover your payment or any other losses from the Company.
The Company respects the privacy of its customers. The personal information the Company collects is used for the purpose of meeting your travel requirements. The personal information the Company collects may include your name, address, phone number, e-mail address, credit card details (where you provide them), and any further information you volunteer to us.
Where necessary to fulfill your requested travel requirements, we will provide personal information you provide to us, to airlines, tour companies, care hire agencies, hotels, restaurants, insurance providers, and commercial partners. Please be assured we will not disclose any personal information for any other purpose without your consent, except where the use of disclosure is required or authorized by or under law.
The Company takes reasonable steps to protect any personal information it holds under law. The Company takes reasonable steps to protect any personal information it holds from misuse, loss, unauthorized access, modification, or disclosure. The consequence of your not providing any information requested by the Company is that the Company may not be able to complete your travel arrangements, nor will it be able to contact you to advise of changes to your travel details.
On request you are welcome to view the personal information that we hold about you. If you think that any personal information we hold about you is inaccurate, please contact us, and, following authentication, we will take reasonable steps to ensure that is corrected.